A two-day conference-style experience to strengthen team connection, build shared understanding, and shape the future of Service Delivery under the new operating model.
We are inviting the team to connect, think ahead to our future together, and align on key actions to get there.
Help each of us better understand how we connect to the broader operating model.
Explore what future work could look like if teams were not constrained by today's challenges.
Test current challenges, explore better responses, and agree where attention should go next turning our ideas into practical focus areas.
People understand systems best when they can see them, move through them, and make choices within them.
Opposite will conduct 30-minute interviews with each of you, and ask you to complete a survey and self-assessment gathered before the event so that we can focus on your challenges, ideas, and priorities.
Opposite have designed the two days to be similar to a conference. You will move through stations and activities in groups interacting with a range of different topics.
We will build our event around practical stories you share so we can test our thinking in a realistic context.
Insights from pre-work and activities will be played back so the group can see emerging patterns in what they value and where there are common challenges.
After smaller-group exploration, the full function will come together to identify the ways of working and priorities that matter most.
Day 1 reimagines the future. Day 2 tests that future against the current system. Together we aim to produce clarity, alignment and practical priorities.
Framing the purpose of the event and the context of the new operating model. Participants are invited to think beyond current constraints.
A light, future-focused warm-up to shift people from business-as-usual thinking into a more open, exploratory mode.
Teams rotate through four compelling visions for Service Delivery then choose the one that is most compelling.
Choices from the future-state activity are played back as a group profile revealing the individual and team preferences for the future.
Explore external and internal forces shaping the future based on your survey and interview findings alongside broader trends likely to affect the work ahead.
A "day in the life" scenario. Participants choose how they'd prefer work to happen in the future exploring topics like collaboration, coordination, planning, communication and decision-making.
Exploring individual's AI thinking styles profile (completed prior to session).
A practical, confidence-building session on AI including practical examples, and a take-away learning kit.
Reflecting on what the group has learned about the future, about itself, and about the kinds of ways of working it is most drawn to — building a bridge into Day 2.
Reconnecting to Day 1 insights and setting up the shift into operational reality. Day 1 is the imagined the future, Day 2 tests it against the current system.
We will explore the current challenges shared in interviews and the survey. Participants will need to spot the red herrings (what didn't you say) versus true themes (what you did say!).
Four interactive stations will be explored built around key parts of the Service Delivery lifecycle scenarios, decision sequences, consequences and reflections on what better would require.
The whole group identifies which future behaviours and ways of working matter most through live voting.
Groups sort priorities into "Act on now", "Build next", and "Let go or stop prioritising" ensuring the event ends with strategic choice and focus.
An initial AI summary of the two days, challenging what it has pulled together as a group.
Each represents a different emphasis for what Service Delivery could become. Teams explore strengths, trade-offs, and choose what resonates most.
A future built around coordination, clarity, control and smooth delivery. Everything works like clockwork — streamlined processes, clear handoffs and minimal waste.
A future built around trust, connection, inclusion, energy and strong team experience. People thrive, collaborate willingly and feel genuinely invested in outcomes.
A future built around adaptability, experimentation, learning and new ways of working. The function evolves continuously and embraces what's next.
A future built around foresight, strong controls, good decisions and the ability to respond well under pressure. Prepared for whatever comes next.
Interactive, scenario-based stations that make the current system visible and help teams explore what better could look like.
How work is scoped, sequenced, prioritised and handed over. Competing demands, unclear priorities, reactive work and cross-team coordination.
How work moves from plan to action across teams, locations and contexts. Control, coordination, adaptation, handoffs and maintaining clarity.
How decisions at one stage create downstream consequences. Design-build-operate-maintain connections and long-term visibility.
How risk is identified, escalated and managed through normal work. Early identification, controls, escalation, speaking up and safe decisions under pressure.
A clearer view of who the function is and how it works as one system.
Deeper relationships across teams, locations and roles.
Insight into the futures the group finds most compelling and some quick AI upskilling.
A prioritised set of focus areas for what matters most going forward.